Around Your Journey
On board, at the station or behind the scenes – we provide all the information you need to start every trip fully prepared.
Travel safely
Safety and mutual respect are our top priorities. We want everyone on board to feel comfortable – passengers and employees alike. Being considerate, helpful and friendly ensures that every journey is relaxed and pleasant.
Learn more about how we work together to create a safe and respectful environment.
Online
Tickets can be conveniently purchased online from Deutsche Bahn before the journey. An overview of the ticket options available on our trains can be found at the following link.
On the train
Our motto is: board – buy ticket – find your seat. Tickets can be purchased on board from our train staff on all alex trains at no extra charge (not valid for RVV and VGN network tickets). Even without advance purchase, your journey can start relaxed – the train staff will provide the right ticket on board.
Advance purchase
Tickets are also available at the Länderbahn customer center in Deggendorf, at DB travel centers, and at DB video travel centers at selected stations along the routes. You’ll receive personal advice and support in choosing the right ticket.
München
DB Travel Center
More Information:
Monday to Friday 07:00 to 21:00,
Saturday to Sunday 08:00 to 20:00,
Closed on public holidays
Bayerstr. 10a
80335 München
(at the main train station)
Freising
DB Travel Center &
Video Travel Center
More Information:
DB Travel Center
Monday to Friday 07:00 to 18:30,
Saturday 08:00 to 13:30
DB Video Travel Center
Monday to Friday 07:00 to 20:00,
Saturday, Sunday, public holidays 08:00 to 18:00
Bahnhofsplatz 4
85354 Freising
(at the train station)
Landshut
DB Travel Center
More Information:
Monday to Friday 06:15 to 17:45,
Saturday 07:00 to 14:00,
Sunday and public holidays 08:30 to 14:00
Bahnhofsstr. 1
84032 Landshut
(at the train station)
Schwandorf
DB Video Travel Center
More Information:
Monday 07:00 to 19:00,
Tuesday to Friday 07:30 to 19:00,
Saturday 08:00 to 15:00,
Sunday and public holidays 09:00 to 14:00
Bahnhofsplatz 1
92421 Schwandorf
(in the platform access area)
Weiden
DB Travel Center
More Information:
Monday to Friday 08:30 to 12:30, 13:00 to 16:00,
Saturday, Sunday and public holidays closed
Bahnhofstr. 28
92637 Weiden
(at the train station)
Marktredwitz
DB Travel Center
More Information:
Monday to Friday 08:30 to 12:15, 12:45 to 16:00,
Saturday, Sunday and public holidays closed
Bahnhofsplatz 7
95615 Marktredwitz
(at the train station)
For a barrier-free journey, early registration is required if you need assistance boarding or alighting. The Mobility Center should be informed at least 24 hours in advance.
Note on wheelchair transport
Mobilitätszentrale (MSZ)
More Information:
Monday to Friday 06:00 to 22:00,
Saturday to Sunday 08:00 to 20:00
As an alternative to phone or written registration, you can complete the booking, including any required assistance, via an accessible online form.
Frequently asked questions
What assistance services are available at the stations?
To facilitate easier access to our trains, many regional and long‑distance stations across Germany are equipped with lifting platforms or ramps. In addition, numerous stations provide support from staff or volunteers of the station missions and other social service organizations.
However, since not every station can offer assistance at all times, we recommend contacting our Mobility Service Center before your journey to check whether boarding, alighting, or transfer assistance is available at your destination station at the desired time. Further information about stations can be found in the Bahnland Bayern station database.
Is boarding the replacement bus service barrier‑free?
Passengers with reduced mobility can generally be transported. However, without prior registration, it cannot be guaranteed that a suitable bus (e.g., low‑floor) will be available at the right time and place. Therefore, the journey should always be registered with the Mobility Service Center in advance.
Which information is required for registration?
For registration, we require the following information:
- Name and address of the traveling person (and email address, if applicable)
- Telephone number for potential follow‑up questions
- Mobility aids (type of wheelchair, weight, dimensions)
- Travel date, departure or arrival time, or train number
What accessible features are available on the alex?
We want to enable all passengers to travel safely and as independently as possible, with step-free boarding and a suitable place on the train. Unfortunately, due to the type of rolling stock used and the lack of low-floor access, this is not possible in all cases on the alex. We regret that, as a result, it is not possible to accommodate all passengers travelling with a wheelchair without restrictions.
Wheelchair transport on the alex is therefore only possible to a limited extent. Unfortunately, wheelchairs weighing more than 250 kg or wider than 63 cm cannot be accommodated.
Each alex train has at least one combined 1st/2nd class carriage equipped with a mechanical folding ramp. This carriage can easily be identified by the wheelchair symbol on the relevant entrance door.
Directly next to the entrance, in the 2nd class area, there is a spacious compartment with three designated seats for passengers with severe disabilities, two wheelchair spaces and an accessible toilet. Our service staff ensure that these spaces are available when needed and are not used for other purposes.
As the service staff on board are also responsible for various operational duties, they cannot always know when assistance is required. Passengers who need assistance should therefore actively approach a member of the service staff and ask for help.
To ensure that the necessary assistance can be arranged at the platform, wheelchair transport must always be registered in advance with the Mobility Service Centre. Our service staff on board cannot provide assistance with boarding and alighting on their own.
The Mobility Service Centre will work with passengers to determine the most suitable travel option. If travelling on the alex is not possible due to the technical and structural conditions, alternative travel options with other accessible transport operators are usually offered directly.
In the multipurpose area, spaces are available for bicycles. The bicycle pictogram on the entrance doors indicates the access. Bicycles must be secured using the available straps.
Frequently asked questions
Can a bicycle be taken on the train?
On the alex, there are multipurpose areas where bicycles can be transported in limited capacity. These areas are marked on the outside with a bicycle symbol. Bicycles can be taken along if there is sufficient space and with a valid additional ticket. Strollers and passengers with reduced mobility (e.g., wheelchair users) have priority when using the available spaces. There is no entitlement to transport a bicycle.
Can an e‑bike be taken on the train?
Can I take a pedelec (e-bike with pedal assistance up to 25 km/h) on the train?
Yes, pedelecs (e-bikes with pedal assistance up to 25 km/h) with a motor rated at up to 250 watts can be taken on board. The battery must remain in the pedelec and, for fire safety reasons, must not be removed or charged on the train.
The carriage of pedelecs is generally subject to the same rules as the carriage of bicycles.
*Please note: Pedelecs are often referred to as “e-bikes” in everyday language. Strictly speaking, however, e-bikes are a different type of vehicle in which the motor can propel the bicycle without the rider pedalling. These e-bikes are not permitted on board.
Can an e‑scooter or folding bike be taken on the train?
Folding bikes and electric scooters can be taken on board free of charge when folded.
Are there times when taking bicycles on board is difficult?
Especially on weekends, during holiday periods, and at peak commuter times, our trains are often heavily occupied, making it frequently impossible to take bicycles on board. We therefore recommend avoiding peak times whenever possible. For guidance on travel times that are generally more suitable for bicycle transport, our customer service center will be happy to assist you.
What rules apply for taking bicycles on trains in the Czech Republic?
Bicycles in the Czech Republic must be reserved in advance and require an additional ticket. For more information, see Bicycle transport in the Czech Republic.
Children’s play areas in the gray alex coaches provide varied entertainment during the journey. Different play modules are available in some compartments. Children up to and including 14 years of age often travel free when accompanied. Luggage can be stored on the racks above the seats. If more space is needed, the multipurpose areas can be used. Luggage must be secured with the provided straps.
Stroller transport
The map of stroller-friendly Bavarian railway stations provides a quick overview of which stations are accessible for passengers with strollers.
Dogs and other pets are also welcome on board. Special rules for transporting animals apply to ensure a comfortable journey for both humans and animals.
Frequently asked questions
Do small dogs or other small animals need a ticket?
Small dogs and other small pets (up to the size of a domestic cat) do not require a ticket if they are transported in an appropriate carrier.
What regulations apply for larger dogs?
Out of consideration for other passengers, dogs must be kept on a leash and wear a muzzle. Larger dogs require their own ticket — at half the price of a standard‑fare ticket. For regional day tickets (Länder‑Tickets), the dog counts as a fellow traveler and is charged as an additional person.
Where can tickets for dogs be purchased?
When traveling with a dog that requires a paid ticket, the German term “Hund” must be entered instead of a passenger when booking via Deutsche Bahn’s online shop.
What rules apply to guide dogs and assistance dogs?
Guide dogs and certified assistance dogs always travel free of charge and do not need to wear a muzzle on the train.
Still have questions?
The FAQs provide more answers about tickets, travel, and services – clearly and concisely collected.