Around Your Journey
On board, at the station or behind the scenes – we provide all the information you need to start every trip fully prepared.
Travel safely
Safety and mutual respect are our top priorities. We want everyone on board to feel comfortable – passengers and employees alike. Being considerate, helpful and friendly ensures that every journey is relaxed and pleasant.
Learn more about how we work together to create a safe and respectful environment.
Online
Tickets can be conveniently purchased online from Deutsche Bahn before the journey. An overview of the ticket options available on our trains can be found at the following link.
On the train
Our motto is: board – buy ticket – find your seat. Tickets can be purchased on board from our train staff on all alex trains at no extra charge (not valid for RVV and VGN network tickets). Even without advance purchase, your journey can start relaxed – the train staff will provide the right ticket on board.
Advance purchase
Tickets are also available at the Länderbahn customer center in Deggendorf, at DB travel centers, and at DB video travel centers at selected stations along the routes. You’ll receive personal advice and support in choosing the right ticket.
München
DB Travel Center
More Information:
Monday to Friday 07:00 to 21:00,
Saturday to Sunday 08:00 to 20:00,
Closed on public holidays
Bayerstr. 10a
80335 München
(at the main train station)
Freising
DB Travel Center &
Video Travel Center
More Information:
DB Travel Center
Monday to Friday 07:00 to 18:30,
Saturday 08:00 to 13:30
DB Video Travel Center
Monday to Friday 07:00 to 20:00,
Saturday, Sunday, public holidays 08:00 to 18:00
Bahnhofsplatz 4
85354 Freising
(at the train station)
Landshut
DB Travel Center
More Information:
Monday to Friday 06:15 to 17:45,
Saturday 07:00 to 14:00,
Sunday and public holidays 08:30 to 14:00
Bahnhofsstr. 1
84032 Landshut
(at the train station)
Schwandorf
DB Video Travel Center
More Information:
Monday 07:00 to 19:00,
Tuesday to Friday 07:30 to 19:00,
Saturday 08:00 to 15:00,
Sunday and public holidays 09:00 to 14:00
Bahnhofsplatz 1
92421 Schwandorf
(in the platform access area)
Weiden
DB Travel Center
More Information:
Monday to Friday 08:30 to 12:30, 13:00 to 16:00,
Saturday, Sunday and public holidays closed
Bahnhofstr. 28
92637 Weiden
(at the train station)
Marktredwitz
DB Travel Center
More Information:
Monday to Friday 08:30 to 12:15, 12:45 to 16:00,
Saturday, Sunday and public holidays closed
Bahnhofsplatz 7
95615 Marktredwitz
(at the train station)
For a barrier-free journey, early registration is required if you need assistance boarding or alighting. The Mobility Center should be informed at least 24 hours in advance.
Note on wheelchair transport
Mobilitätszentrale (MSZ)
More Information:
Monday to Friday 06:00 to 22:00,
Saturday to Sunday 08:00 to 20:00
As an alternative to phone or written registration, you can complete the booking, including any required assistance, via an accessible online form.
Frequently asked questions
What assistance is available at stations?
To make boarding the alex trains easier, many local and long-distance stations across Germany are equipped with platform lifts or ramps. Additionally, staff and helpers from the station mission and other social services are available at numerous stations to provide assistance.
However, since not every station can provide assistance at all times, we recommend checking with our Mobility Service Center before traveling to find out whether boarding, alighting, or transfer assistance is available at your destination station at the desired time. More information about stations can be found in the Bahnland Bayern station database.
Is boarding buses in replacement transport accessible?
People with reduced mobility can generally be accommodated. However, without prior registration, it cannot be guaranteed that a suitable bus (e.g., low-floor) will be available at the right time and place. Therefore, the trip should always be registered in advance through the Mobility Service Center.
What information is needed for registration?
For registration, we require:
- Name and address of the traveling person (and, if applicable, email)
- Telephone number for possible inquiries
- Mobility aids (type of wheelchair, weight, dimensions)
- Travel date, departure or arrival time, or train number
What accessible features are available on the alex?
We would like to provide all passengers with unrestricted seating and barrier-free boarding. However, due to the train’s construction and the lack of low-floor entry, it is unfortunately not possible for us to accommodate everyone without limitations.
Electric wheelchairs cannot be transported on the alex. Wheelchairs weighing more than 250 kg or wider than 63 cm also cannot be accommodated.
Every alex train has at least one combined 1st/2nd class car equipped with a mechanical folding ramp. This car is easily identifiable by the wheelchair symbol at the corresponding door.
Directly at the entrance, in the second-class area, there is a spacious compartment with three clearly marked seats for passengers with severe disabilities, two wheelchair spaces, and an accessible toilet. Our service staff ensure that these places are available when needed and are not used otherwise.
Since our staff have many operational tasks, they may need to be actively approached and asked for assistance. The transportation of wheelchairs under 250 kg must always be registered in advance with the Mobility Service Center so that additional staff are available on the platform – our service staff cannot manage this alone. In most cases, the Mobility Service Center will immediately suggest alternative travel options with other accessible transport providers.
In the multipurpose area, spaces are available for bicycles. The bicycle pictogram on the entrance doors indicates the access. Bicycles must be secured using the available straps.
Frequently asked questions
Can a bicycle be taken on the train?
On the alex, there are multipurpose areas where bicycles can be transported in limited capacity. These areas are marked on the outside with a bicycle symbol. Bicycles can be taken along if there is sufficient space and with a valid additional ticket. Strollers and passengers with reduced mobility (e.g., wheelchair users) have priority when using the available spaces. There is no entitlement to transport a bicycle.
Can an e-bike be taken on the train?
Yes, e-bikes can be transported. However, the battery must remain in the bike and may not be removed or charged due to fire risk.
Can an e-scooter or folding bike be taken on the train?
Folding bikes and electric scooters in their folded state can be transported free of charge.
Are there times when taking a bicycle is difficult?
Especially on weekends, during school holidays, and peak commuting times, our alex trains are often heavily used, making it frequently impossible to take bicycles along. We therefore recommend avoiding peak times if possible. Our Customer Center is happy to provide advice on travel times that are usually suitable for taking a bicycle.
What rules apply for taking bicycles on trains in the Czech Republic?
Bicycles in the Czech Republic must be reserved in advance and require an additional ticket. For more information, see Bicycle transport in the Czech Republic.
More information can be found in the terms of carriage and fare conditions
Children’s play areas in the gray alex coaches provide varied entertainment during the journey. Different play modules are available in some compartments. Children up to and including 14 years of age often travel free when accompanied. Luggage can be stored on the racks above the seats. If more space is needed, the multipurpose areas can be used. Luggage must be secured with the provided straps.
Stroller transport
The map of stroller-friendly Bavarian railway stations provides a quick overview of which stations are accessible for passengers with strollers.
Dogs and other pets are also welcome on board. Special rules for transporting animals apply to ensure a comfortable journey for both humans and animals.
Frequently asked questions
Do small dogs or other small pets need a ticket?
Small dogs and other small pets (up to the size of a house cat) do not need a ticket if they are transported in a suitable carrier.
What rules apply to larger dogs?
Out of consideration for other passengers, dogs must be on a leash and wear a muzzle. Larger dogs require their own ticket – at half the price of a standard fare. For Regional-Tickets, the dog is considered a passenger and counts as an additional person.
Where can tickets for dogs be purchased?
When taking a dog that requires a ticket, the German word “Hund” must be entered instead of a passenger when booking via the Deutsche Bahn online shop.
Tickets can also be purchased directly when boarding our alex train – our train staff will be happy to assist.
What rules apply to guide dogs and assistance dogs?
Guide dogs and marked assistance dogs always travel free of charge and do not need to wear a muzzle on the train.
Still have questions?
The FAQs provide more answers about tickets, travel, and services – clearly and concisely collected.