Lost or forgotten something during your journey? We’re here to help you find it again! Because questions often come up around lost property, you’ll find a short FAQ with the most important answers here.
Losses can only be reported via the online form. Please describe the lost item as precisely as possible. The system automatically compares the details with existing found-item reports. If a match is identified, a notification will be sent by email.
The lost‑and‑found office cannot be reached by phone. Lost items can only be reported via the online form.
The lost‑and‑found office is not a publicly accessible customer center and does not have fixed opening hours. Collections are only possible by individual appointment. Once an item has been successfully matched, an email will be sent containing a link to schedule an appointment.
Found items are regularly transferred to the responsible lost‑and‑found storage facility by our internal logistics team. In individual cases, the arrival may take slightly longer.
After submitting the lost‑item report, a confirmation email with a reference number will be sent. As soon as the item arrives at the lost‑and‑found office, you will be notified by email.
An independent status check is not possible. Due to the high processing volume, we kindly ask that you refrain from submitting follow‑up inquiries.
Found items can be collected at the Schwandorf location by appointment.
Collection can also be carried out by an authorized person.
Collection of the lost item is free of charge.
Shipping within Germany is possible for items up to parcel size L.
These items are securely destroyed in accordance with data‑protection regulations once the retention period has expired.
Found items are stored for six months. After this period, they are either destroyed in compliance with data protection regulations or donated, depending on the type of item.
Lost items are not auctioned.
A lost‑item report can be submitted retroactively for up to 30 days using the online form. After 6 months, any unclaimed items are either destroyed or donated.
It is not possible to search for lost items independently.
Access to video recordings can only be requested through the police. Recordings are stored for 48 hours and are then automatically deleted unless a police request for preservation has been submitted.
Even if a device has been located (e.g. a smartphone or laptop), personal collection at the place where it was found is not possible. Found items are recorded centrally and handed over after notification and by appointment.