Contact

For various concerns, numerous contact options are available. Answers to frequently asked questions can also be found in the FAQs.

Group Registration

Planning a trip with a group of more than 21 people? Use our group registration form.

Register group trip
Fare Adjustment

Received an Increased Transport Fee (EBE)? We are happy to assist with any questions.

Submit documents
Lost Items

Left something on the train? We help reunite what belongs together.

Report loss
Customer Guarantees & Passenger Rights

Train cancelled or delayed? These are the rights available to our passengers.

Check Claims
Accessible Travel

Travel without barriers: An overview of all essential information.

Around your journey
Ticket machine malfunction

Is there a defective ticket machine on the platform?

Report Issue
Overpayment Voucher

If there is insufficient change or a malfunction occurs at the ticket machine, an overpayment voucher will be issued.

Überzahlgutschein

For any further questions regarding timetables and ticket prices, other customer inquiries, or complaints, our customer service center is always available. Simply fill out the online contact form, use the free 24‑hour hotline, or visit the customer service center in person.

Go to the online contact form

Deggendorf

Die Länderbahn Customer Center

More Information:

Monday to Friday 08:30 to 12:00, 12:30 to 16:00,
Saturday, Sunday and public holidays closed

Bahnhofstraße 100
94469 Deggendorf

(directly at the platform, track 1)

+49 89 5488897-25

Order flyers

Whether it’s timetables, excursion tips, or ticket information – the most important flyers are also available in printed form. Simply place an order and receive them conveniently by mail.

View our flyer overview