During planned construction work, the transport of groups cannot be guaranteed. Replacement buses are often used, and their operation is not within our responsibility. Our customer centre reviews each request individually and provides information on possible alternatives.
Registration for larger groups
For groups of 21 people or more, please register at least 7 working days before the trip using the form. Our customer centre will get back to you promptly. Requests for group travel can be submitted up to three months in advance.
Regulations for group registrations during planned construction work
Frequently asked questions
Which ticket is right for the group?
Our customer service center will be happy to advise you on which ticket is best suited for your group. The choice depends on the group size, the planned route, and the desired level of flexibility. We’ll help you find the ticket that fits your needs.
When is the best time for a group trip?
Our alex trains have been quite busy recently. We recommend that larger groups plan their journeys between Monday and Wednesday, as passenger numbers are generally lower on these days.
How do I register a school trip?
Number of students with a Deutschlandticket
Please indicate how many students already have a Deutschlandticket to avoid duplicate ticket purchases.
How do I register a school trip?
Number of students who need a ticket
Please let us know how many students need a ticket so that the appropriate number can be provided.
Age of the students
Information about the students’ ages or age groups helps us take suitable offers or fare options into account.
Preferred travel time
Please specify your preferred travel time so we can find the best possible connection for your group.
Passengers with reduced mobility
If there are passengers with reduced mobility in your group, we will be happy to provide information about accessible travel options.
Will I receive a binding confirmation for my group trip?
Our fleet is designed according to the service capacity originally ordered by the Bayerische Eisenbahngesellschaft (BEG) and cannot be expanded at short notice. In addition, platform lengths limit the train length and therefore the number of available seats.
Although a binding confirmation for a specific connection cannot be guaranteed, we do everything possible to find the best solution for your group. We review the circumstances and suggest the optimal travel time to make the journey as comfortable as possible.
In some cases, additional carriages can be provided, depending on available capacity, platform lengths, and the advance notice period.
Register group trip now