Overview of Service Points
All About Your Journey
On board, on site, or behind the scenes — with all the necessary information, we make sure every trip starts off well prepared.
Travel Safely
Safety and mutual respect are our top priorities. We want everyone on board to feel comfortable — passengers and staff alike. Considerate behavior, helpfulness, and a friendly approach to one another help ensure that every journey is relaxed and enjoyable.
Ticket Purchase
Online
Tickets can be conveniently purchased online via Deutsche Bahn before the journey begins. An overview of the ticket options available on our trains can be found at the following link.
Advance Sales
Tickets are also available at the Länderbahn Customer Service Center in Deggendorf, as well as at Länderbahn ticket machines at selected stations along the waldbahn lines.
Note: The waldbahn day ticket cannot be purchased at Deutsche Bahn ticket machines at Plattling station. Please buy this ticket online via bahn.de.
Deggendorf
Die Länderbahn Kundencenter
More Information:
Montag bis Freitag 08:30 bis 12:00 und 12:30 bis 16:00,
Samstag, Sonntag und feiertags geschlossen
Bahnhofstraße 100
94469 Deggendorf
(direkt am Bahnsteig, Gleis 1)
Kostenfreie 24/7 Hotline:
Viechtach
Tourist-Information Viechtach
More Information:
Montag bis Donnerstag 09:00 - 16:00,
Samstag, Sonntag und feiertags geschlossen
Stadtplatz 1
94234 Viechtach
At the Ticket Machine
As of now, tickets can no longer be purchased on board waldbahn trains. Please buy your ticket before starting your journey at one of the ticket machines along the route.
Frequently Asked Questions
What happens if no ticket is purchased in advance?
According to the current fare and transport regulations of Die Länderbahn GmbH DLB (§ 11 paragraph 1a), an increased transportation fee must be paid if no valid ticket or travel authorization is available at the start of the journey.
Why must the ticket be purchased before the start of the journey?
As of 14 December 2025, boarding the trains operated by Die Länderbahn GmbH DLB in the oberpfalzbahn and waldbahn networks is only permitted with a valid ticket. This follows a nationwide regulation within the framework of the Deutschland‑Tarif.
How can I pay at the ticket machines?
- Coins (5 cents to €2)
- Banknotes (€5 to €50)
- Girocard, Visa, Mastercard
Can the Deutschland‑Ticket be purchased at the ticket machine?
No. The federal and state governments have decided to offer the Deutschland‑Ticket exclusively as a digital subscription. Subscriptions are generally not sold at ticket machines. The Deutschland‑Ticket can only be purchased online through the respective providers.
Can long‑distance tickets be purchased at the ticket machine?
Long‑distance tickets (ICE, IC/EC) cannot be purchased at regional transport ticket machines. Such tickets are only available at Deutsche Bahn ticket machines.
Can the ticket be purchased in advance at the ticket machine?
Yes. Tickets can be purchased up to three months in advance. The first day of validity can be freely selected within this period.
Accessible Travel
For a barrier-free journey, advance registration is required if assistance is needed when boarding or alighting. The Mobility Service Centre must be informed at least 24 hours in advance.
For an accessible journey, advance registration is required if assistance is needed when boarding or alighting. The Mobility Service Center should be informed at least 24 hours in advance.
Mobilitätszentrale (MSZ)
More Information:
Monday to Friday 06:00 to 22:00,
Saturday to Sunday 08:00 to 20:00
As an alternative to registering by phone or in writing, the booking — including the required assistance services — can be completed via an accessible online form.
Frequently Asked Questions
What barrier-free facilities are available on the waldbahn?
We aim to provide all passengers with the most accessible possible access and a comfortable journey. Our Regio-Shuttle RS1 vehicles feature a 65% low-floor area with a low boarding height of 600 mm, as well as wide double doors (1,300 mm). All vehicles are equipped with a wheelchair lift with a maximum load of 250 kg. The accessible entrance is clearly marked with a wheelchair symbol on the corresponding door.
Directly at the entrance, there is a multi-purpose area with designated seats for passengers with severe disabilities. These are always the first two seats after the entrance door and are marked with a pictogram (walking stick or pregnant woman). Spaces for wheelchairs and prams are also designated in the multi-purpose area.
The vehicles are equipped with a barrier-reduced toilet. Please note that the transport of electric wheelchairs or particularly large wheelchairs may be restricted. Wheelchairs weighing more than 250 kg cannot be transported.
For a safe and comfortable journey, we therefore recommend registering the transport of wheelchairs in advance with the Mobility Service Centre.
Please note: Assistance by our service staff when boarding and alighting can only be guaranteed if registered in advance.
What assistance services are available at the stations?
To facilitate easier access to our trains, many regional and long‑distance stations across Germany are equipped with lifting platforms or ramps. In addition, numerous stations provide support from staff or volunteers of the station missions and other social service organizations.
However, since not every station can offer assistance at all times, we recommend contacting our Mobility Service Center before your journey to check whether boarding, alighting, or transfer assistance is available at your destination station at the desired time. Further information about stations can be found in the Bahnland Bayern station database.
Is boarding the replacement bus service barrier‑free?
Passengers with reduced mobility can generally be transported. However, without prior registration, it cannot be guaranteed that a suitable bus (e.g., low‑floor) will be available at the right time and place. Therefore, the journey should always be registered with the Mobility Service Center in advance.
Which information is required for registration?
For registration, we require the following information:
- Name and address of the traveling person (and email address, if applicable)
- Telephone number for potential follow‑up questions
- Mobility aids (type of wheelchair, weight, dimensions)
- Travel date, departure or arrival time, or train number
Bicycle Transport
Designated spaces for bicycles are available in the multi-purpose area. Access is marked by a bicycle pictogram on the entrance doors. Bicycles must be secured using the provided straps.
Frequently Asked Questions
Can a bicycle be taken on the train?
Multi-purpose areas are available where bicycles can be transported in limited numbers. These areas are marked on the outside with a bicycle symbol. Bicycles may be taken on board subject to sufficient space and with a valid additional ticket.
Prams and passengers with reduced mobility (e.g. wheelchair users) have priority when using the available spaces. There is no entitlement to bicycle transport.
All further information can be found in our conditions of carriage.
Can an e‑bike be taken on the train?
Yes, e‑bikes with a power rating of up to 250 watts may be taken on board. However, the battery must remain installed in the bike and may not be removed or charged due to fire safety regulations.
Can an e‑scooter or folding bike be taken on the train?
Folding bikes and electric scooters can be taken on board free of charge when folded.
Are there times when taking bicycles on board is difficult?
Especially on weekends, during holiday periods, and at peak commuter times, our trains are often heavily occupied, making it frequently impossible to take bicycles on board. We therefore recommend avoiding peak times whenever possible. For guidance on travel times that are generally more suitable for bicycle transport, our customer service center will be happy to assist you.
Further information can be found in the Conditions of Carriage and Fare Regulations.
Traveling with Children
In the children’s play area on our trains, even young passengers can enjoy a fun and entertaining journey. Large play modules help little ones pass the time, keeping them happily occupied even on longer train rides. Parents can already see on the platform where the children’s area is located on the train: Weuli, the waldbahn mascot, shows the way.
Stroller Transport
The map showing stroller accessibility at Bavarian railway stations provides a quick overview of which stations are accessible for passengers traveling with strollers.
Traveling with animals
Dogs and other pets are also welcome on board our trains.
To ensure a pleasant journey for both people and animals, special guidelines apply for traveling with pets.
Frequently Asked Questions
Do small dogs or other small animals need a ticket?
Small dogs and other small pets (up to the size of a domestic cat) do not require a ticket if they are transported in an appropriate carrier.
What regulations apply for larger dogs?
Out of consideration for other passengers, dogs must be kept on a leash and wear a muzzle. Larger dogs require their own ticket — at half the price of a standard‑fare ticket. For regional day tickets (Länder‑Tickets), the dog counts as a fellow traveler and is charged as an additional person.
Where can tickets for dogs be purchased?
When traveling with a dog that requires a paid ticket, the German term “Hund” must be entered instead of a passenger when booking via Deutsche Bahn’s online shop.
What rules apply to guide dogs and assistance dogs?
Guide dogs and certified assistance dogs always travel free of charge and do not need to wear a muzzle on the train.
Still have questions?
You’ll find more answers about tickets, travel, and services in our FAQs — clearly organized and easy to find.