Frequently Asked Questions
Increased Transport Fee (EBE)
Through this form, all required documents, including tickets and proofs, can be submitted for processing the penalty fee (EBE).
What is a fare surcharge?
A fare surcharge, often referred to as an EBE (Increased Transport Fee), is charged by transport companies when a passenger travels without a valid ticket or if the existing ticket has not been properly validated. It is a type of penalty fee designed to cover the costs of the unpaid journey and is higher than the regular fare.
Why did I receive a fare surcharge?
The EBE is issued when there is no valid ticket or the ticket was not used correctly.
Can I file an objection?
Yes, every fare surcharge can be reviewed. All relevant documents should be submitted within the specified deadline.
Can a valid ticket be accepted afterwards?
Yes, if a valid ticket is presented afterwards, the fare surcharge can be reviewed and corrected if necessary.